Privacy Policy

Last updated: January 1, 2025

1. Introduction

Ajay Bhanot, operating as MortgageApproved.ca (“we,” “us,” or “our”), is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following personal information when you interact with our website, contact forms, or mortgage application process:

• Contact information: name, email address, phone number, mailing address
• Financial information: income, employment details, assets, liabilities, credit information (provided during the mortgage application process)
• Property information: property address, property value, property type
• Website usage data: IP address, browser type, pages visited, time on site (collected through cookies and analytics tools)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and evaluate mortgage applications and pre-approvals
• To communicate with you about your mortgage inquiry or application
• To provide personalized mortgage rate quotes and recommendations
• To comply with regulatory and legal obligations, including BCFSA licensing requirements
• To improve our website, services, and client experience
• To send you relevant mortgage information or market updates (only with your consent)

4. How We Store and Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your information is stored on secure, encrypted servers located in Canada. Access to personal information is limited to authorized personnel who require it to perform their duties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and usage patterns through Google Analytics
• Measure the effectiveness of our online content

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Mortgage application records are retained for a minimum of seven years in accordance with regulatory requirements. Website analytics data is retained in anonymized form. You may request the deletion of your personal information at any time, subject to legal and regulatory obligations.

7. Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with:

• Lenders and financial institutions: to process your mortgage application (only with your explicit consent)
• Mortgage insurers: such as CMHC, Sagen, or Canada Guaranty, as required for insured mortgages
• Credit bureaus: to verify credit information with your authorization
• Service providers: such as our CRM platform and email service, who are contractually bound to protect your information
• Regulatory bodies: as required by law, including BCFSA

All third-party service providers we work with are required to maintain the confidentiality and security of your information.

8. Your Rights

Under PIPEDA and PIPA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection or use of your information (subject to legal obligations)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

10. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us: